Privacy Policy

Last Updated 05/06/2025

1. Introduction

At Stairs & More, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website or contact us.

2. What Information We Collect

We may collect and process the following personal data:

• Contact Information – such as your name, phone number, email address, and postal address when you contact us through our website or email.

• Enquiry Details – information related to your service requests or project details.

• Technical Data – such as your IP address, browser type, and pages visited, collected via cookies and analytics tools.

• Marketing Preferences – if you opt in to receive updates or newsletters.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries or provide quotes

• To process and manage project communications

• To improve our website’s performance and user experience

• To send occasional marketing communications (only with your consent)

• To comply with legal and regulatory obligations

4. How We Share Your Data

We will never sell your personal data. We may share your information with trusted third parties only when necessary, such as:

• Web hosting or IT support providers

• Contractors or delivery partners involved in fulfilling your request

• Legal or regulatory bodies, if required by law

All third parties are required to respect the confidentiality and security of your data.

5. Cookies and Tracking

We use cookies to:

• Monitor website usage and performance

• Enable certain website features

• Personalise your experience

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

6. Data Storage and Security

Your personal information is stored securely on password-protected systems and servers. We take appropriate measures to prevent unauthorised access, use, or disclosure of your data.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“the right to be forgotten”)

• Object to processing or withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

8. Retention of Data

We retain personal data only for as long as necessary for the purposes for which it was collected, including to comply with legal or reporting obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Stairs & More
Phone: 01845 577 200
Email: steve@stairsandmore.co.uk